Terms of use for mvhousecleaning.com

Who we are

mvhousecleaning.com runs this site. Our mailing address is 6 Liberty Square, PMB 568, Boston, MA 02109. You can reach us at hello at mvhousecleaning.com. By using this site you agree to these terms.

Where things stand

Homeowners can send cleaning requests, and cleaning companies can apply to be listed. We are signing up the first companies now, so a request may wait until a company that covers the town is listed, and we say so when that happens. Sending a request or an application does not create an agreement for cleaning, and nothing is booked or sold through the site.

A referral platform only

mvhousecleaning.com only introduces homeowners on Martha's Vineyard to independent cleaning companies. We do not clean homes or employ cleaners, and we do not supervise, schedule or direct the companies. We never hold keys, lockbox codes or alarm codes.

We do not offer real estate or rental services. Cleaning between stays is a cleaning service that you arrange with the company.

When we introduce a homeowner, we share the request with up to 3 cleaning companies that cover the homeowner's town: name, email, phone if given, town, service, size of the house, how often, dates and notes. We share it only on introduction and only with the homeowner's consent, which the request form asks for.

Cleaning companies are independent businesses

The cleaning companies are independent businesses. They are not employees or agents of mvhousecleaning.com. Each company sets its own prices, schedules, methods and checklists.

We never name a cleaning company on the site without its written consent.

We are not a party to your agreement

Any agreement for cleaning is between the homeowner and the cleaning company. That includes the price, the dates, the work to be done, payment and access to the home. We are not a party to it.

How we are paid

Homeowners pay mvhousecleaning.com nothing for introductions and pay the cleaning company directly. We do not collect money for cleaning.

Cleaning companies pay mvhousecleaning.com a flat referral fee for each new client introduced, under a separate written agreement between mvhousecleaning.com and each cleaning company. The fee is agreed before a company is listed, and nothing is due until its first client. We never take a percentage of a cleaning job.

No endorsement

An introduction is not an endorsement or a recommendation of a company or its work.

We ask for proof of insurance and references before listing a company. The insurance we ask about is general liability, theft or fidelity coverage (sometimes called a janitorial bond), and workers' compensation if the company has employees.

Collecting certificates is not a guarantee. A certificate shows only what it says on the date it was given to us, and it does not prove that a policy is still in force or will pay a claim. We do not run background checks.

Your responsibilities as a homeowner

• Choose a cleaning company yourself. Ask it for its current insurance certificates and references, and check them.
• Agree on the work, the price, the dates and how the company gets in directly with the company, preferably in writing.
• Give keys and codes only to the company you hire, and never through this site.
• Give us accurate information, and use the contact details you receive only for your cleaning request.

What you may not do

• Do not send alarm codes, lockbox codes, door codes or key locations through this site.
• Do not use this site for rentals or real estate: no finding renters, listing homes, bookings, guest check-ins, key handoffs for guests or rent collection.
• Do not request repairs or trade work, such as plumbing, electrical, gas, alarm, pest or tick spraying, or mold work. This site is for cleaning only.
• Do not send false information, spam or automated submissions.

Not for emergencies

Do not use this site in an emergency. For a fire, a gas leak, flooding or a break-in, call 911 or the right utility.

Release and limit of liability

We do not guarantee the work.

To the extent Massachusetts law permits, you release mvhousecleaning.com from claims arising out of the work or conduct of a cleaning company, including loss, damage or injury connected with the cleaning. Any claim about the work is between the homeowner and the cleaning company.

To the extent Massachusetts law permits, we are not liable for indirect, incidental or consequential loss connected with this site, and our liability for any other claim connected with it is limited as far as that law allows.

Business transfer and assignment

We may assign these terms, and transfer the site, the mvhousecleaning.com brand and domain, and the records of requests, applications and the list, to a company we form or to a buyer or successor of the business. The Privacy Policy explains what happens to personal information in them.

Governing law and venue

These terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute about them will be heard in the courts for Dukes County, Massachusetts.

Changes

If we change these terms, we will post the new version on this page.