FAQ
Questions about house cleaning on Martha's Vineyard
Are any companies listed yet?
We are signing up the first cleaning companies now. Requests are open. We introduce you as soon as a company that covers your town is on the platform, and we tell you if none does yet.
To send one, request a cleaner.
How fast do you reply?
A person reads every request and every application and replies within 48 hours. Homeowners get a reply by email. Cleaning companies get a reply by email or phone.
Who are the cleaning companies?
The companies we list are independent cleaning companies and independent cleaners that work on Martha's Vineyard. They are not employees or agents of mvhousecleaning.com, and each one runs its own business.
We never name a company on the site without its written consent.
Who sets the price?
The cleaning company. You agree on the price directly with the company you choose. We do not set or suggest prices.
The cleaning plan builder lists the cleans to ask about for your house, without prices.
Who pays whom?
Homeowners pay mvhousecleaning.com nothing. You pay the cleaning company directly.
Cleaning companies pay mvhousecleaning.com a flat fee for each new client introduced. We never take a percentage of a cleaning job.
Each step of an introduction is on the how it works page.
What does it cost a company?
A flat fee for each new client we introduce, agreed with the company before it is listed. It is never a percentage of a job, and a company pays nothing until its first client.
More for companies is on the page for cleaning companies.
What do you check?
Before we list a company, we ask for proof of insurance and for references. The insurance we ask about is general liability, theft or fidelity coverage, and workers' compensation if the company has employees.
A certificate on file does not prove that a policy will pay a claim. We do not run background checks. When we introduce a company, we tell you what we checked and when.
For the questions to ask a company yourself, read what to ask a cleaning company before you hire one.
What do you not do?
We only introduce cleaning companies. We do not clean, and we do not do repairs.
Licensed trades are out of scope. That means no plumbing, electrical, gas, alarm, pest or tick spraying, or mold work.
We never ask for or hold keys, alarm codes, lockbox codes or door codes. You share those directly with the company you hire.
We do not handle rentals or guests: no renters, listings, bookings, check-ins or key handoffs. You can ask a cleaning company to clean between your stays and arrange it with them.
Can I find a cleaner in the off-season?
Cleaning companies set their own availability, including in the off-season. If we cannot find one for your request, we tell you.
The seasonal calendar shows the busy and quiet months on the island.
Do I need to be on the island?
No. You can send a request from anywhere. Whether a company works while you are away is up to you and the company.
The guide to opening a summer house covers what to arrange before the cleaners come.
Is this site for emergencies?
No. For a fire, a gas leak, flooding or a break-in, call 911 or the right utility.
What to know before you send a request
Requests are open, and we are signing up the first cleaning companies now. A person replies to every request within 48 hours. Nothing is booked or sold through the site.
The cleaning companies we introduce are independent businesses. They are not employees or agents of mvhousecleaning.com, and mvhousecleaning.com does not clean homes.
Cleaning companies pay mvhousecleaning.com a flat referral fee for each new client introduced, never a percentage of a job. Homeowners pay nothing for introductions. You pay the cleaning company directly, at the price it sets.
Before we list a cleaning company, we ask for proof of insurance and for references. When we introduce one, we tell you what we checked and when. A certificate on file does not prove that a policy will pay a claim. We do not run background checks.