Draft for attorney review. This policy is not final and may change.

Privacy policy for mvhousecleaning.com

Who we are

mvhousecleaning.com runs this site. Our mailing address is 6 Liberty Square, PMB 568, Boston, MA 02109. You can reach us at hello at mvhousecleaning.com.

mvhousecleaning.com is a referral platform. It introduces homeowners on Martha's Vineyard to independent cleaning companies. It does not clean homes.

Where things stand

Homeowners can send cleaning requests, and cleaning companies can apply to be listed. Both reach us at once, and a person replies within 48 hours. We are signing up the first companies now. Nothing is booked or sold through the site.

The email list we kept before requests opened is closed to new members. Its existing members can still unsubscribe at any time.

What we collect

We keep what you type into our forms, the time you gave consent and, to stop spam, a hashed (one-way scrambled) version of your IP address with the time of each form you send.

We keep a record of which emails we sent you, so the same email is not sent twice. That record holds a hashed form of your address, never the address itself. For existing list members we also keep when they confirmed their email address.

To stop spam, the site looks up whether the domain of your email address (the part after the at sign) accepts mail. It does not contact your mailbox.

Homeowner request form: town, number of bedrooms, number of bathrooms, type of cleaning, how often, preferred dates, whether you will be on the island, your name, email, phone (optional) and notes (optional).

If you reached the request form through one of our links that carries a short tag, for example from a printed card, we keep that tag with your request so we know which link brought you.

Cleaning company application form: name, business name (optional), towns you work in, services you offer, years cleaning on the island (self-reported), whether you have an insurance certificate, references (the names and contact details you list), phone and email.

Contact form: name, email and message.

While you fill in the homeowner form, your browser keeps a draft of your answers in this tab only (session storage), so a reload does not lose them. The draft never includes your email address or a note that looks like it holds an access code. It is cleared when you send the form, and it is gone when you close the tab.

What we do not collect

No street address. The town is enough for an introduction. You give the address to the cleaning company you hire.
No alarm codes, lockbox codes, door codes or key locations. If a note looks like it contains a code, the form asks you to remove it.
No payment details and no file uploads.
No raw IP addresses in our database. Our service providers process your IP address as described below.

Why we use it

We do not sell your information.

To reply to cleaning requests and to introduce homeowners to up to 3 cleaning companies.
To review cleaning company applications, including contacting the references listed.
To reply to messages sent through the contact form.
To send existing list members the email they asked for, and to honor unsubscribe requests.
To protect the forms from spam and abuse.

We share your request only when we introduce you, and only with your consent, which the request form asks for. We share it with up to 3 cleaning companies that cover your town: your name, email, phone if you gave one, town, number of bedrooms and bathrooms, type of cleaning, how often, preferred dates and your notes. Nothing is shared before an introduction.

We do not share your request with anyone else for their own marketing. We never name a cleaning company on the site without its written consent.

Notices to the site owner

When someone sends a request, an application or a contact message, the site owner gets an email notice at once. A request or application notice holds every field of the form, and a contact message notice quotes the message. The sender's email address is set as the reply-to address so the owner can answer directly. The full record stays in our database and is read in a protected admin area.

If our spam check holds a submission for review, the owner gets a notice with the name and the domain of the email address only, and the sender gets no email. After 5 such notices in a day, held submissions are listed in the owner's weekly summary by number only.

Service providers

We use these companies to run the site:

Vercel, to host the site. Vercel processes your IP address when it serves a page.
Neon, to host the database where form entries are stored.
Resend, to send email, including the notices described above.
Cloudflare Turnstile, to tell people from bots on our forms. It receives your IP address and information about your browser.
Cloudflare Email Routing, which receives email sent to hello at mvhousecleaning.com and forwards it to the site owner's mailbox.
Cloudflare Web Analytics, to count visits, only if we turn it on. When it is on, it uses no cookies, does not track you across sites, and respects Do Not Track and Global Privacy Control as described below.

Do Not Track and Global Privacy Control

Visit counting with Cloudflare Web Analytics is used only if we turn it on. When it is on, the script loads only after a page has finished loading and your browser is idle, and it sets no cookies. It never loads in the admin area or on the pages that confirm or end a list membership.

If your browser sends a Do Not Track or Global Privacy Control signal, the Cloudflare analytics script does not load, and your visit is not counted. The forms work the same either way.

Email from us

When you send a request or an application, we send you one receipt by email. It names your town and the services you chose, and says that a person replies within 48 hours. We send at most one receipt a day for each form to an address, and none for a submission our spam check holds for review. A receipt is not marketing, and it does not put you on a list.

The email list is closed to new members. We send list email only to existing members who confirmed their address. Every list email says who it is from, includes our postal address (6 Liberty Square, PMB 568, Boston, MA 02109) and carries a working unsubscribe link, as the federal CAN-SPAM Act requires. We honor an unsubscribe request within 10 business days.

When a list member unsubscribes, we delete their entry right away: their name, email address, form details and the record of emails we sent them. We keep only a hashed (one-way scrambled) copy of the email address on a suppression list, so we know not to email it again. It cannot be turned back into the address.

When you send a contact message, we send one automatic reply. It quotes up to 500 characters of your message, with any links and email addresses left out. We send at most one automatic reply a day to an address, and none for a very short message or for a message our spam check holds for review.

Where your data is stored

Form entries are stored and processed in the United States. The database (Neon), the site (Vercel) and our email service (Resend) all run in the United States (US East). Cloudflare runs its services on a worldwide network.

How long we keep it

We keep data only as long as we need it.

List sign ups whose email address was never confirmed are deleted after 30 days.

Confirmed list members are kept until they unsubscribe or ask us to delete them.

Entries and messages that we have closed are deleted 365 days after they were closed.

The record of which emails we sent is deleted after 90 days, or sooner with your entry.

Security logs hold hashed IP addresses and times, but no names or contact details. They are kept for 365 days.

The hashed IP records used to limit how often a form can be sent are deleted after 24 hours.

How to see or delete your data

Email hello at mvhousecleaning.com to ask what we hold about you or to ask us to delete it. We will tell you when it has been deleted from our records.

Once your details are shared with the cleaning companies you are introduced to, those companies hold them as independent businesses, and we cannot delete their copies. To have those deleted, ask the companies directly.

If the business changes hands

If the business behind mvhousecleaning.com is sold, merged or transferred, the site, the brand, the domain and the records of requests, applications and the list, including the personal information in them, may pass to the new owner. The new owner will have to keep to this policy for the information it receives, or tell you before it changes how that information is used.

Children

The site is meant for adults. We do not knowingly collect information from children under 13.

Changes

If we change this policy, we will post the new version on this page.